Privacy
Last updated 12 November 2026
We keep only what we need to give you the course. Your account page shows all of it. We count visits to the purchase page, without cookies and without knowing who you are.
What we keep when you buy
- your email address
- the name you gave when you paid
- the date you bought the course
- a random number and a date for each device you are signed in on
- whether you asked for news of new courses
- your answer to the one question on the thank-you page, if you gave one
- your progress in the course: which lessons and checklist items you ticked, when you first opened each lesson, the days you used the course, and the place where you stopped
We keep your progress so that it follows you to every device you sign in on. When you are signed in, your account page shows what we hold.
What we don't keep
- Card details. Those stay with Stripe and Link.
- Your internet address, your browser or your device details. None of these is written to our database.
- Which clips you play, or what you do on a page. How long a lesson takes is worked out only from the times at which lessons are opened and ticked.
The site has no advertising, and our emails are sent without open or click tracking.
Visitor statistics
We count visits to the public purchase page and to the thank-you page, so we can see whether the page explains the course well. We use Umami, an open-source tool that we run ourselves, so the numbers go to no other company.
- It sets no cookies and does not store your internet address. A visit cannot be tied to a person or to an account.
- It counts page views and a few actions: playing a clip, opening a question, pressing "Get started" and completing a purchase.
- For a share of visits to the purchase page, it also records where people scroll and click, so we can replay how the page was used. That page has nothing to type into, and recordings are deleted after 30 days.
- Umami counts nothing inside the course. If your browser sends "Do Not Track", it does not count you at all.
Cookies and browser storage
- After you sign in, the site sets two cookies. One keeps you signed in. The other holds your email address, so the course can show whose copy it is.
- Your lesson ticks and your place in the course are stored in your own browser. If you are signed in, they are also saved to your account.
- The site sets no cookies before you sign in, and none for anyone else. Stripe's payment page is Stripe's own site and uses its own cookies.
If you only join the news list
We keep your email address, the date you asked and the date you confirmed. We use it to tell you when a new course comes out, and for nothing else. You can stop it at any time from the link we sent you or from your account page.
Who else handles your data
- Stripe and Link take the payment, send the receipt and handle the tax. They are the seller of record and keep their own records of your payment.
- Resend delivers our emails, and receives the mail you send to us.
- Railway runs the site and the database. Like any web host, it keeps short-lived technical logs that can include internet addresses.
These companies are based in the United States, so your data can be processed there.
How long we keep it
- Your account details stay for as long as you have an account.
- A sign-in code works for 15 minutes and is then deleted.
- To stop abuse, the site counts sign-in requests per internet address in memory for up to an hour. That count is never written down.
Your choices
- See what we hold, sign out your devices and switch news on or off, all on your account page.
- To correct or delete your details, write to hello@loudandclear.school. We delete them within 30 days. Stripe keeps its payment records for as long as the law requires.
Contact
Write to hello@loudandclear.school.